Main Terms

At Buy.ca, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, protect or otherwise handle your Personal Information when you use our website, mobile applications and services. By accessing or using Buy.ca, you agree to the terms outlined in this Privacy Policy.

This Privacy Policy applies to Buy.ca and the Converge Realty Inc., hereafter referred to collectively as "Buy.ca" or "we" or "our".

Information We Collect:

Personal Information:

"Personal Information" is any information about an identifiable individual. We may collect Personal Information such as your name, email address, phone number, and postal address when you register for an account, request information, use our services, or interact with our website, mobile applications or services.

Usage Information:

We automatically collect certain information about your use of Buy.ca, including your IP address, device information, browser type, and browsing history in order to deliver the most personalized experience possible.

Location Information:

We collect location information including data that identifies the geographic position of users, which may include general geographic areas or precise coordinates. This data is gathered when users interact with the Buy.ca site, mobile applications or services. It is utilized to enhance user experience, facilitate property searches, and provide localized services. Users can manage their location data preferences through device settings or site options, ensuring control over the extent of data shared.

Technical Information:

We collect technical information to ensure that our users have the best possible experience with our platform. This may include login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our website or mobile applications, and usage details as well as non-personal details about your online interactions, including the Uniform Resource Locators (URLs), clickstream to, through and from our website or mobile applications (including date and time), products you viewed or searched, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, email response and interactions, and any phone number used to call our customer service number.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver targeted advertisements.

Please note, this Privacy Policy does not apply to aggregated data as it is not possible to determine the identity of specific individuals from aggregated data. Buy.ca Real Estate Inc. reserves the right to use anonymous, aggregated data in any way that it determines appropriate to help provide a better user experience.

Biometric Information:

We do not collect, use, access, disclose, or retain any biometric data. However, our apps may be supported by third parties such as Google or Apple. Through the use of third party technology, users may enable technology which uses biometrics for authentication. When such technology is enabled, we will be notified if the authentication is successful but will not have access to any of the data associated with the authentication.

How We Collect Your Information:

Through User Submissions:

Personal Information may be collected directly from you (or anyone authorized by you to act on your behalf under a power of attorney or other legal authority) using a variety of means (including technological mediums). In addition, we may employ technologies that identify, locate, or profile you. This information may be collected from sources within or outside of Buy.ca including from (depending on the product or service you have with us): our interactions with you (e.g. email, instant messaging/chat, telephone and video calls); your mortgage or insurance broker, or real estate agent or broker (where applicable); government bodies, agencies, registries; regulatory bodies, and law enforcement authorities; public records; third party service providers (including financial data aggregators) and professional advisors (such as accountants and lawyers); other financial or lending institutions; credit reporting agencies including Equifax Canada Inc. and Trans Union of Canada, Inc.; our affiliates, partners, and related entities; and organizations with whom you have arrangements or any other sources we deem appropriate (where the information obtained will help us serve you).

Call Recordings:

We may record telephone or video calls made or received by our agents and employees for quality assurance and security purposes. If you do not want your call to be recorded, please notify the agent on the call. We keep recordings of calls only for as long as permitted by law.

How We Use Your Information:

To Provide and Improve Services:

We use your information to provide, maintain, and improve our services, as well as to personalize your experience and respond to your inquiries. This includes notifying you of service updates and changes.

Marketing and Advertising:

We may use your information to send you promotional materials, offers, and advertisements about services, offers, news and/or other updates that may be of interest to you.

Legal Compliance:

We may use your information to comply with legal obligations, enforce our policies, and protect the rights, property, or safety of Buy.ca and its users.

Buy.ca will never sell, trade, or disclose to third parties any non-public personally identifiable information derived from registration for or use of Buy.ca's website and/or services — including customer names and addresses — without the consent of the customer (except as required by court order, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others).

Information Sharing and Disclosure:

Service Providers:

We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you.

Applicable Law:

We may disclose your information in response to a subpoena, court order, or other legal process, or to protect our rights or the rights of others.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security:

Please note that sharing your Personal Information with us does have certain risks including risk of unauthorised disclosure of Personal Information, identity theft, and fraud. As such, we implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Data Deletion:

Buy.ca will only keep customer information to the extent required for the purposes outlined in this policy and in accordance with the consumer's right to request deletion of their data at any time. Additionally, we may retain the personal data for a longer duration if the customer has provided consent for such processing, provided that the consent is not revoked. Furthermore, Buy.ca may be required to retain personal data for an extended period if necessary to fulfil a legal obligation or in compliance with an authority's directive.

A user may request that any data provided to and/or collected by Buy.ca be deleted. They can choose to delete some data at their own discretion, such as the user profile that they create on Buy.ca. For any information that was provided to Buy.ca that cannot be accessed and deleted by the user, the user can email privacy@Buy.ca, specifying what data they would like Buy.ca to delete. Buy.ca will make the necessary arrangements, subject to any legal requirements or the privacy policies of third-party vendors, to delete said data and will confirm with the customer that their data has been deleted.

When a user deletes their data, Buy.ca ensures that their data is either safely and entirely removed from Buy.ca servers or retained only in anonymized form which cannot be associated with the user. To verify deletion requests, and protect user information from malicious or accidental deletion there may be some delays from the time of deletion of information and when copies of said information are deleted from Buy.ca's active and backup systems.

Canadian Anti-Spam Legislation:

In accordance with CASL, and in respect of your privacy and our obligations under CASL, Buy.ca agrees to: identify a message that is an advertisement as an advertisement in a reasonable way; not use false or misleading subjects, email addresses, or phone numbers; monitor third-party email marketing services for compliance, if we use one; honour opt-out/unsubscribe requests quickly; allow users to unsubscribe by using the link at the bottom of each email or following the instructions in each communication.

User Preferences:

You may opt-out of receiving promotional communications from Buy.ca by following the instructions provided in such communications. You can also control cookies and tracking technologies through your browser settings.

Please note that while clients may withdraw consent from obtaining promotional communications, this withdrawal will not apply to all communications. There are certain communications that all clients must receive (such as those regarding account-related information(. Non clients may withdraw consent from all communications at any time.

Children's Privacy:

Buy.ca is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from children under 18 years of age.

Third-Party Links:

From time to time, at the discretion of Buy.ca, third-party products or services may be included or offered on Buy.ca. Third-party products or services, and their respective sites, have separate and independent privacy policies from that of Buy.ca. We encourage you to review the privacy policies of any third-party websites or services before providing any Personal Information. Buy.ca has no responsibility or liability for the content and activities of third-party products or services or their respective sites. That said, in the interest of protecting the integrity of Buy.ca we welcome any comments or concerns about these sites to ensure that we continue to provide an excellent user experience.

Governance:

This website is governed by Canadian law. If you are located in a jurisdiction outside of Canada and have questions on the application of the laws of your country to our collection, use or disclosure of your Personal Information, then please contact your local privacy commissioner or data supervisory authority.

That said, your Personal Information may be transferred to or accessible from other jurisdictions, outside of Canada, for processing and storage, where laws regarding the protection of Personal Information may be different than the laws in Canada. As such your Personal Information may be accessed by foreign courts, law enforcement and national security authorities. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to the Personal Information.

Privacy Code of the Canadian Real Estate Association:

We abide by the Privacy Code of the Canadian Real Estate Association. For specific information, please view the following PDF:http://www.mcsres.com/shared/PrivacyPolicy.pdf

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and your continued use of Buy.ca after such changes constitute your acceptance of the updated Privacy Policy.

That said, your Personal Information may be transferred to or accessible from other jurisdictions, outside of Canada, for processing and storage, where laws regarding the protection of Personal Information may be different than the laws in Canada. As such your Personal Information may be accessed by foreign courts, law enforcement and national security authorities. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to the Personal Information.

Contact Us :

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us atprivacy@buy.ca.